We're legally required to verify the identity of all our customers to prevent financial crime and ensure a secure banking platform. We will ask you to provide all the information and documents required for your account, but sometimes we may need to ask for additional information to complete the verification process.
This may happen if:
The documents you've submitted are unclear or incomplete
We need to verify specific details to comply with our regulatory obligations
The bank statement you have provided does not show at least 30 days of incoming and outgoing transactions
Your registered company address differs from your official registration documents
The company ownership structure is complex, and we need more clarity on the ultimate beneficial owners (UBOs) and the source of the business's funds
If we ask you for more information, it is simply to ensure we have a clear and complete picture of your business. We appreciate your cooperation in helping us make your account as secure as possible.