Overview
If your transaction failed or was declined, it could be due to several reasons, such as having insufficient funds in your Juni account or a technical issue. We'll help you quickly identify the problem and get it resolved so your transactions process without further disruption.
Here are the first steps you can take to find out why your transaction failed.
1. Check your balance
The most common reason for a failed transaction is insufficient funds in your Juni account linked to the card you're using to make the transaction.
2. Review the transaction details
If the balance wasn't the issue, check if a specific failure reason is listed.
Go to the Money > Transactions
Find the failed transaction in the list
Click on the transaction to view more details in the right-hand menu. In some cases, the reason for the declined transaction will be listed here
3. Contact Juni Support
Failed transactions can happen for many reasons (e.g., incorrect card details, merchant restrictions, or a temporary technical error). If you’re unsure, the fastest way to resolve the issue is to contact our support team directly.
Here's how you can reach us:
Via chat: Log in to your Juni account and use the in-app chat for immediate support
Via email: Send an email to support@juni.co
Please include the following information so we can assist you as quickly as possible:
Date and time of the transaction
Transaction amount
Merchant or recipient name
Any error messages shown