Overview
This article helps you quickly recognise common scams and explains exactly what to do if you suspect your details have fallen into the wrong hands.
Common scams and how to protect yourself
Scammers are constantly finding new ways to access money and personal details. Here are the most common methods right now and how we can stop them together.
Social manipulation and personal contact
Social manipulation and personal contact
These scams rely on the scammer contacting you directly to create panic, stress or play on your emotions.
Phone scams (Vishing)
Someone calls claiming a problem has occurred and demands you identify yourself.
How to protect yourself: Never use BankID or a bank token at the request of someone who contacts you. We, for example, never call you to ask you to identify yourself with BankID.
SMS scams (Smishing)
Messages about alleged parcels, approved loans or activated cards urging you to call a specific number.
How to protect yourself: Never call the number in the message, as it goes directly to the scammer who wants to create panic. We never contact our customers via SMS.
AI and Deepfake scams
Use of forged voices or videos where the scammer pretends to be a relative in trouble.
How to protect yourself: Hang up immediately and call your relative on their usual phone number to verify the details.
Romance scams
Someone builds a relationship with you online and after some time asks for money to solve an emergency.
How to protect yourself: Never send money to a person you have never met in real life
Digital traps and phishing
Digital traps and phishing
Here, cloned websites, malicious software or manipulated links are used to access your devices or sensitive information.
Phishing emails
Emails containing links to fake websites designed to steal your login details.
How to protect yourself: Do not click on the links and check the sender address carefully.
Fake websites
Cloned online stores that look completely genuine but are created solely to steal your card details.
How to protect yourself: Always check the spelling of the web address very carefully.
Google Search scams
Scammers buy ad space at the top of search engines to place fake links to banks, customer service or authorities at the top of the search results.
How to protect yourself: Never blindly trust the first result and avoid links marked as Sponsored or Ad. Instead, type the web address manually or use saved bookmarks.
Remote control
The scammer asks you to install a so-called support program to gain access to your computer or mobile phone.
How to protect yourself: Never download programs that give outsiders control over your devices. We never ask you to install a support program or share your screen.
Financial scams and fake demands
Financial scams and fake demands
Scams that lure you with quick money or demand payments for services and goods that do not exist.
Investment scams
Promises of quick and large profits in cryptocurrencies, shares or commodities.
How to protect yourself: Always check that the company is authorised by the Financial Supervisory Authority before investing. Remember that promises of unrealistic returns in practice always mean a loss.
Ad and purchase scams
Products are sold online against advance payment, but the goods are never delivered.
How to protect yourself: Only pay via secure platforms with buyer protection and avoid direct bank transfers or transfers via Swish to unknown sellers.
Fake invoices
Demands for payment for goods or services you never ordered.
How to protect yourself: Do not pay the invoice. Dispute it in writing directly to the sender.
Identity theft
Identity theft
Identity hijacking
Someone steals your personal details to take out a loan, sign up for a subscription or buy goods in your name.
How to protect yourself: Lock your address change with the Swedish Tax Agency and block unauthorised credit checks.
What to do if you are scammed
If you suspect you have been tricked or had your details stolen, it is important to act quickly to protect your business and your assets. Follow these steps immediately:
Freeze your cards: Log in to your Juni account. Go to Money, select Cards and click on Freeze.
Contact our support: You can write in the chat when you are logged in or send an email to support@juni.co. We will escalate the matter to the responsible team who will take the necessary steps to protect the account.
Start a chargeback claim:
Tell us exactly which transactions are unauthorised so we can start a process to try to recover your money. Applies only to card transactions and not transfers.Block your Mobile BankID: Contact your issuing bank directly or block your Mobile BankID via your banking app.
Report to the police: Make a report directly on the police website or call 114 14.