Overview
We are legally required to verify the identity of all our customers. This is a crucial step to prevent financial crime and ensure a secure and trustworthy banking platform for everyone.
We will ask you to provide the information and documents needed for your account. In some cases, we may need to request additional information to fully complete the verification process.
This may happen if:
The documents you have submitted are unclear or incomplete
We need to verify specific details to comply with our regulatory obligations
The bank statement you have provided does not show at least 30 days of transactions (both incoming and outgoing)
Your registered company address differs from your official registration documents
The company ownership structure is complex, and we require further clarity on the ultimate beneficial owners (UBOs) and the source of the business's funds
If we request more information, it is solely to ensure we have a clear and complete picture of your business. We appreciate your cooperation - your help is vital in allowing us to keep your account as secure as possible.