Overview
Secure messaging directly within Juni
This messaging tool allows you to communicate securely with Juni directly within the platform and mobile app. Instead of sharing sensitive information via email, all correspondence will be handled seamlessly and securely here.
This channel is exclusively for communication between you and Juni, messaging other customers is not supported.
How to use the messaging tool
Click the Message icon in the bottom navigation bar. A notification icon will also appear here when you have new messages
You now see a list of all Messages from a Juni representative and the subject
Click on a specific Subject to open the full message thread
Scroll to the bottom of the conversation to write your reply. You can also add attachments if needed
When a Juni representative replies:
- A notification will appear on the message icon in the bottom left
- In the Messages view, a number will indicate exactly how many new messages are in each chat
Important Information
Email Notifications
You will also receive an email for every new message from Juni. For security reasons, you must log in to the web platform to view the actual content
Email Notification Recipients
Notification emails are sent to your registered email, as well as to all owners and admins (even if the message is not directly related to them)