Overview
Once you have submitted your application, you might be wondering about the next steps and the timeline. This article walks you through our review process and what you can expect as you await your account approval.
How to
After you submit your application, our team will review the details to ensure an accurate and secure onboarding experience.
Step 1: Application review
Our team will review your application and the details you’ve provided
This step ensures all information is accurate and complies with our regulatory obligations
Step 2: Awaiting a decision
Most applications are approved within 24 hours
The review process can take up to two working days
If more information is needed, we’ll contact you. In some cases, the process can take up to ten business days if additional information is required
Step 3: Account approved
Once approved, your account will be activated and you’ll receive a confirmation email with details of your approval and instructions for the next steps
You can then start setting up your account by:
FAQ
Why does Juni ask for detailed information about the business and its UBOs and Directors?
Why does Juni ask for detailed information about the business and its UBOs and Directors?
As a regulated financial institution, Juni is legally required to verify the identity of our customers and the legitimacy of their businesses to prevent financial crime. We collect this information to comply with regulations, protect our customers, and ensure a secure and trusted financial platform.
Why could Juni ask for additional information?
Why could Juni ask for additional information?
We're legally required to verify the identity of all our customers to prevent financial crime and ensure a secure banking platform. We will ask you to provide all the information and documents required for your account, but sometimes we may need to ask for additional information to complete the verification process.
This may happen if:
The documents you've submitted are unclear or incomplete
We need to verify specific details to comply with our regulatory obligations
The bank statement you have provided does not show at least 30 days of incoming and outgoing transactions
Your registered company address differs from your official registration documents
The company ownership structure is complex, and we need more clarity on the ultimate beneficial owners (UBOs) and the source of the business's funds
If we ask you for more information, it is simply to ensure we have a clear and complete picture of your business. We appreciate your cooperation in helping us make your account as secure as possible.
Why might an application be rejected?
Why might an application be rejected?
As a regulated entity, Juni is bound by certain regulations and has specific restrictions on who we can and cannot work with.
An application may be rejected if:
The business type is on our restricted segments list
The information provided does not meet our verification standards
We are unable to complete the verification process based on the documents or information provided
The application falls outside of Juni’s Terms and Conditions
If you believe your application was rejected in error, you can contact our recovery team at recovery@juni.co to re-evaluate your case